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Subscription Plans

Stride offers flexible plans to match your training needs.

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Managing Your Subscription

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Current Plan

View your subscription status:

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Upgrading Your Plan

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Downgrading

If you need to reduce costs:

1. Choose new plan (or Free)
2. Keep access until period ends
3. Data preserved (within limits)
4. Re-upgrade anytime

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Payment Methods

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Accepted Payments

• 💳 Credit/Debit Cards

  • Visa
  • Mastercard
  • American Express
  • Discover

• 🏦 Digital Wallets

  • Apple Pay
  • Google Pay
  • PayPal

• 🏢 Other Methods

  • Bank transfer (annual only)
  • Corporate purchase orders

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Managing Payment Methods

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Billing Cycles

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Monthly Billing

• Charged on same day each month
• Auto-renews unless cancelled
• Email reminder 3 days before
• Retry if payment fails

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Annual Billing

Save with yearly payment:

• Premium Annual: $149.99 (save$30)
• Pro Annual: $299.99 (save$60)
• Same features as monthly
• Cancel anytime for prorated refund

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Discounts & Promotions

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Available Discounts

• 🎓 Student: 50% off with valid .edu email
• 🚴 Club/Team: 20% off for 10+ members
• 🏅 Military: 25% off with verification
• 🎂 Annual: 17% off vs monthly

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Applying Codes

1. Go to Billing → Promo Code
2. Enter code exactly
3. Click Apply
4. See discount reflected
5. Applies to next billing

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Referral Program

Earn free months:

• Share your referral link
• Friend signs up for Premium+
• You both get 1 month free
• Stack up to 12 months

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Billing Issues

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Payment Failures

If payment fails:

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Common Problems

Issue	Solution
Card declined	Check expiry, funds, or limits
Wrong amount	Check for taxes or currency
Duplicate charge	Contact support for refund
Missing features	Log out and back in

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Cancellation

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How to Cancel

1. Go to Account → Billing
2. Click Cancel Subscription
3. Select reason (optional)
4. Confirm cancellation
5. Access until period ends

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After Cancellation

• Premium features available until end of billing period
• Data retained based on new plan limits
• Re-subscribe anytime with same account
• No penalties for cancelling

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Refund Policy

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Eligible Refunds

• First 14 days of new subscription
• Technical issues preventing use
• Accidental duplicate purchase
• Annual plans: Prorated refund

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Requesting Refunds

Email support@stride.is with:

• Account email
• Transaction ID
• Reason for refund
• Preferred resolution

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Corporate/Team Billing

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Team Subscriptions

For clubs and teams:

• Single invoice
• Manage member seats
• Add/remove users
• Volume discounts

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Setup Process

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Tax Information

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Sales Tax

• Automatically calculated
• Based on billing address
• Shown before payment
• Included in receipts

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Tax Documents

• Download invoices anytime
• Annual summaries available
• VAT invoices (where applicable)
• W-9 available for US businesses

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Account Credits

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Earning Credits

• Referral program
• Beta testing
• Community contributions
• Promotional events

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Using Credits

• Applied automatically
• Reduce monthly billing
• Cannot be withdrawn
• No expiration

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Billing Security

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Data Protection

• PCI DSS compliant
• Encrypted storage
• No full card numbers stored
• Secure payment processor
• Regular security audits

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Suspicious Activity

We monitor for:

• Unusual payment patterns
• Multiple failed attempts
• Geographic anomalies
• Large transactions

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Regional Pricing

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Currency Support

• 🇺🇸 USD (US Dollars)
• 🇪🇺 EUR (Euros)
• 🇬🇧 GBP (British Pounds)
• 🇨🇦 CAD (Canadian Dollars)
• 🇦🇺 AUD (Australian Dollars)

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Regional Adjustments

Some regions have adjusted pricing:

• Based on local economics
• Same features globally
• Currency automatically detected
• Can override if needed

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FAQ

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Contact Billing Support

For billing questions:

• 📧 Email: billing@stride.is
• 💬 In-app chat
• 📞 Phone: Available for Pro plans
• 🕐 Response: Within 24 hours

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Next Steps