Common questions about Stride answered
What devices work with Stride?
Stride works with:
See Connecting Devices for setup.
Do I need a power meter?
No, but it’s highly recommended for cycling. Power provides:
You can use heart rate as an alternative, though it’s less precise.
What's the difference between free and paid plans?
Free Plan:
Premium Plan ($14.99/mo):
See Billing for full comparison.
Can I import my historical data?
Yes! When you connect:
Bulk upload supported for switching platforms.
What is Training Score?
Training Score (TS) measures the training stress of a single workout based on:
Think of 100 TS as roughly 1 hour at threshold. See Training Score for details.
What's the difference between Load and CTL?
They’re the same concept with different names:
Same for Fatigue (ATL) and Form (TSB).
How often should I test my FTP?
Test your FTP:
Use 20-minute test or ramp test. See Setting Zones.
Why is my Form negative?
Negative Form is normal and often desirable:
Positive Form means you’re fresh but not building fitness.
Why aren't my activities syncing?
Common causes:
See Troubleshooting for fixes.
Can I edit activities after upload?
Yes, you can edit:
You cannot edit:
Why does Strava integration seem limited?
Strava integration is one-way:
You need Garmin/Wahoo/Stride app to record activities.
How do I delete duplicate activities?
To prevent: Use only one sync method (not both Garmin + file upload).
How do I get workouts on my Garmin?
See Syncing Workouts for details.
What's ERG mode?
ERG mode (smart trainers) automatically adjusts resistance to maintain target power regardless of your speed/cadence.
Tips:
Can I create my own training plan?
Yes! Premium users can:
See Plan Builder.
Why can't I complete the prescribed workouts?
Common reasons:
Communicate with your coach or adjust the plan.
Why is GPS accuracy poor?
Improve GPS by:
Consider using a speed sensor for better accuracy.
How do I save battery on long rides?
Battery saving tips:
See Mobile Setup.
Can I use the app offline?
Yes! Offline features:
Syncs when back online.
Why won't my sensors connect?
Troubleshooting:
Can I pause my subscription?
No pause feature, but you can:
How do I export all my data?
Do this before downgrading to free plan.
Is my payment information secure?
Yes, we use:
Can I share my account?
How do privacy settings work?
Control visibility:
Set defaults and change per activity. Privacy zones hide home/work locations.
Can I join multiple teams?
Yes! Join unlimited teams:
Set different privacy per team.
How do I find a coach?
Browse coaches:
See Working with a Coach.
What data does my coach see?
Coaches can view:
You control what activities they see via privacy settings.
The app keeps crashing
Try these fixes:
See Troubleshooting.
My power data seems wrong
Check:
Activities show wrong time zone
Fix time zones:
How do I report a bug?
Report bugs:
What are power curves?
Power curves show your best power output for every duration (1 second to hours). Use them to:
How does weather data work?
Weather is automatically added:
Data from nearest weather station.
Can I create custom metrics?
Not directly, but you can:
Is there an API?
API access available for:
Contact support for documentation.
Can’t find your answer?
support@stride.is 24-48 hour response
Real-time help Available in app
Join Stride forums Ask other users
Common questions about Stride answered
What devices work with Stride?
Stride works with:
See Connecting Devices for setup.
Do I need a power meter?
No, but it’s highly recommended for cycling. Power provides:
You can use heart rate as an alternative, though it’s less precise.
What's the difference between free and paid plans?
Free Plan:
Premium Plan ($14.99/mo):
See Billing for full comparison.
Can I import my historical data?
Yes! When you connect:
Bulk upload supported for switching platforms.
What is Training Score?
Training Score (TS) measures the training stress of a single workout based on:
Think of 100 TS as roughly 1 hour at threshold. See Training Score for details.
What's the difference between Load and CTL?
They’re the same concept with different names:
Same for Fatigue (ATL) and Form (TSB).
How often should I test my FTP?
Test your FTP:
Use 20-minute test or ramp test. See Setting Zones.
Why is my Form negative?
Negative Form is normal and often desirable:
Positive Form means you’re fresh but not building fitness.
Why aren't my activities syncing?
Common causes:
See Troubleshooting for fixes.
Can I edit activities after upload?
Yes, you can edit:
You cannot edit:
Why does Strava integration seem limited?
Strava integration is one-way:
You need Garmin/Wahoo/Stride app to record activities.
How do I delete duplicate activities?
To prevent: Use only one sync method (not both Garmin + file upload).
How do I get workouts on my Garmin?
See Syncing Workouts for details.
What's ERG mode?
ERG mode (smart trainers) automatically adjusts resistance to maintain target power regardless of your speed/cadence.
Tips:
Can I create my own training plan?
Yes! Premium users can:
See Plan Builder.
Why can't I complete the prescribed workouts?
Common reasons:
Communicate with your coach or adjust the plan.
Why is GPS accuracy poor?
Improve GPS by:
Consider using a speed sensor for better accuracy.
How do I save battery on long rides?
Battery saving tips:
See Mobile Setup.
Can I use the app offline?
Yes! Offline features:
Syncs when back online.
Why won't my sensors connect?
Troubleshooting:
Can I pause my subscription?
No pause feature, but you can:
How do I export all my data?
Do this before downgrading to free plan.
Is my payment information secure?
Yes, we use:
Can I share my account?
How do privacy settings work?
Control visibility:
Set defaults and change per activity. Privacy zones hide home/work locations.
Can I join multiple teams?
Yes! Join unlimited teams:
Set different privacy per team.
How do I find a coach?
Browse coaches:
See Working with a Coach.
What data does my coach see?
Coaches can view:
You control what activities they see via privacy settings.
The app keeps crashing
Try these fixes:
See Troubleshooting.
My power data seems wrong
Check:
Activities show wrong time zone
Fix time zones:
How do I report a bug?
Report bugs:
What are power curves?
Power curves show your best power output for every duration (1 second to hours). Use them to:
How does weather data work?
Weather is automatically added:
Data from nearest weather station.
Can I create custom metrics?
Not directly, but you can:
Is there an API?
API access available for:
Contact support for documentation.
Can’t find your answer?
support@stride.is 24-48 hour response
Real-time help Available in app
Join Stride forums Ask other users