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Getting Started

Stride works with:
  • Garmin: All cycling computers and watches
  • Wahoo: All ELEMNT devices
  • Whoop: For recovery data
  • Mobile: iOS and Android apps
  • Power Meters: Any ANT+ or Bluetooth
  • Heart Rate: Any ANT+ or Bluetooth
See Connecting Devices for setup.
No, but it’s highly recommended for cycling. Power provides:
  • Accurate training zones
  • Precise Training Score
  • Better workout execution
  • Performance tracking
You can use heart rate as an alternative, though it’s less precise.
Free Plan:
  • 3 months of history
  • Basic metrics
  • Manual uploads
  • Mobile app
Premium Plan ($14.99/mo):
  • Unlimited history
  • Advanced analytics
  • Training plans
  • Workout builder
  • Device sync
See Billing for full comparison.
Yes! When you connect:
  • Garmin: Imports last 2 years
  • Wahoo: Imports available history
  • Files: Upload old .FIT files
  • Strava: No activity import (only sends to Strava)
Bulk upload supported for switching platforms.

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Training Metrics

Training Score (TS) measures the training stress of a single workout based on:
  • Duration
  • Intensity (relative to your FTP)
  • Your fitness level
Think of 100 TS as roughly 1 hour at threshold. See Training Score for details.
They’re the same concept with different names:
  • Load (Stride) = CTL (Training Peaks)
  • Both represent fitness (42-day average)
  • We use “Load” as it’s more intuitive
Same for Fatigue (ATL) and Form (TSB).
Test your FTP:
  • Every 6-8 weeks during build periods
  • Start of each season
  • When workouts feel too easy/hard
  • After 2+ weeks off
Use 20-minute test or ramp test. See Setting Zones.
Negative Form is normal and often desirable:
  • -10 to -20: Good training load
  • -20 to -30: Heavy training block
  • Below -30: Risk of overtraining
Positive Form means you’re fresh but not building fitness.

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Activities & Syncing

Common causes:
  1. Device hasn’t synced to Garmin/Wahoo first
  2. Integration disconnected
  3. Privacy settings blocking
  4. Server delays (wait 15 min)
See Troubleshooting for fixes.
Yes, you can edit:
  • Name and description
  • Activity type
  • Equipment used
  • Privacy settings
You cannot edit:
  • Power/HR data
  • Distance/duration
  • GPS tracks
Strava integration is one-way:
  • ✅ Stride uploads TO Strava
  • ❌ Strava doesn’t send activities to Stride
  • ✅ Segments and social features work
You need Garmin/Wahoo/Stride app to record activities.
  1. Go to Activities list
  2. Click the duplicate
  3. Select Delete from menu
  4. Confirm deletion
To prevent: Use only one sync method (not both Garmin + file upload).

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Workouts & Training

  1. Create/select workout in Stride
  2. Click Send to Garmin
  3. Open Garmin Connect Mobile
  4. Sync your device
  5. Find in Training → Workouts
See Syncing Workouts for details.
ERG mode (smart trainers) automatically adjusts resistance to maintain target power regardless of your speed/cadence.Tips:
  • Keep steady cadence (85-95 rpm)
  • Don’t shift during ERG
  • Disable for sprints
Yes! Premium users can:
  • Build custom plans
  • Modify existing plans
  • Create workout library
  • Share with teams
See Plan Builder.
Common reasons:
  • FTP set too high (retest)
  • Accumulated fatigue (need recovery)
  • Plan too aggressive (adjust volume)
  • Life stress (modify intensity)
Communicate with your coach or adjust the plan.

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Mobile App

Improve GPS by:
  • Waiting for full lock before starting
  • Enabling high accuracy mode
  • Clear view of sky
  • Updating phone software
Consider using a speed sensor for better accuracy.
Battery saving tips:
  • Reduce screen brightness
  • Turn off auto-upload
  • Use airplane mode + Bluetooth
  • External battery pack
  • Disable unnecessary sensors
See Mobile Setup.
Yes! Offline features:
  • Record activities
  • Follow downloaded workouts
  • View recent history
  • Sensor connections
Syncs when back online.
Troubleshooting:
  1. Only one app can connect at a time
  2. Check sensor battery
  3. Toggle Bluetooth off/on
  4. Remove and re-pair
  5. Update sensor firmware

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Account & Billing

No pause feature, but you can:
  • Cancel and keep access until period ends
  • Downgrade to free (keeps recent data)
  • Re-subscribe anytime
  • No penalties
  1. Go to Account → Profile
  2. Click Export Data
  3. Select format (FIT files + CSV)
  4. Download zip file
Do this before downgrading to free plan.
Yes, we use:
  • Stripe for payment processing
  • PCI compliant systems
  • No card numbers stored
  • Encrypted connections
  • Regular security audits
No, accounts are individual. For multiple users:
  • Each person needs their own account
  • Team plans available for clubs
  • Family sharing not supported
  • Coaches can view athlete data

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Teams & Social

Control visibility:
  • Public: Everyone can see
  • Team Only: Just team members
  • Private: Only you
Set defaults and change per activity. Privacy zones hide home/work locations.
Yes! Join unlimited teams:
  • Local club
  • Coach’s team
  • Friend groups
  • Challenge teams
Set different privacy per team.
Browse coaches:
  1. Go to Teams → Find a Coach
  2. Filter by specialty/location
  3. Review profiles
  4. Contact for consultation
See Working with a Coach.
Coaches can view:
  • All activity data
  • Training metrics
  • Workout compliance
  • Your comments
You control what activities they see via privacy settings.

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Technical Issues

Try these fixes:
  1. Update to latest version
  2. Clear app cache
  3. Free up phone storage
  4. Reinstall app
  5. Contact support
See Troubleshooting.
Check:
  • Power meter calibration
  • Correct FTP in settings
  • No data spikes/drops
  • Proper sensor pairing
  • Battery levels
Fix time zones:
  1. Check device time zone
  2. Verify GPS location
  3. Manual correction available
  4. Set home time zone in profile
Report bugs:
  • In-app: Use chat feature
  • Email: support@stride.is
  • Include: Screenshots, device info
  • Describe: Steps to reproduce

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Advanced Features

Power curves show your best power output for every duration (1 second to hours). Use them to:
  • Track improvements
  • Identify strengths/weaknesses
  • Compare to past performances
  • Set training targets
Weather is automatically added:
  • Temperature at ride time
  • Wind speed/direction
  • Conditions (rain, etc.)
  • Used for performance context
Data from nearest weather station.
Not directly, but you can:
  • Add custom fields to activities
  • Track via notes/tags
  • Export for external analysis
  • Request features from support
API access available for:
  • Pro plan subscribers
  • Third-party developers
  • Custom integrations
  • Bulk operations
Contact support for documentation.

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Still Need Help?

Can’t find your answer?

Email Support

support@stride.is 24-48 hour response

In-App Chat

Real-time help Available in app

Community

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